Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The use of this website is subject to the following terms of use.


Information about us


The term ‘us’ or ‘we’ refers to LeaderCabs ( Isle of Wight), the owner of www.leadercabs.com (‘website’) whose registered office is 2A East Street, Newport, Isle of Wight, PO301JN. The term ‘you’ or ‘your’ refers to the user or viewer of our website.


Use of Website Content and Services


Your use of any information or materials on the website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the website meet your specific requirements.


You are authorised to access and view the website and any information, materials, job postings, text, graphics, images, designs, software, audio files and logos (‘Content’) subject to these terms and conditions. You are authorised to download and print the Content solely for your personal non-commercial use.


You must not:

(a) Republish Content from the website (including republication on another website),

(b) Sell, rent or sub-license Content from the website,

(c) Show any material from the website in public,

(d) Reproduce, duplicate, copy or otherwise exploit Content on the website for a commercial purpose,

(e) Edit or otherwise modify any Content on the website,

(f) Redistribute Content from the website.


You may not use the website in any way that breaches any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.




Whilst we make every effort to ensure that the information on the website is accurate and complete, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the Content found or offered on the website for any particular purpose. You acknowledge that such Content may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.




We aim to update our site regularly, and may change the Content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


Out of site links


From time to time, this website may also include links to other websites. These links are provided for your convenience only, they do not signify that we endorse the website(s) we have no responsibility for the content of the linked website(s).




The Content displayed on the website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:


(a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.


(b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

1) Loss of income or revenue,

2) loss of business,

3) loss of profits or contracts,

4) loss of anticipated savings,

5) loss of data,

6) loss of goodwill.

(c) For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.


This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


Viruses, hacking and other offences


You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack.


By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it, or on any website linked to it.


Law and Legislation


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.




If you need to contact the Administrator of this site or report any website problems please email info@leadercabs.com


Business Terms and Conditions

Terms and conditions for the LeaderCabs App


The price quoted on the app is an estimate based on the information you have input, pick-up, drop-off and type of vehicle, the journey will be priced according to the taximeter in the vehicle. Any deviation to the journey booked on the app may result in an increased cost to that of the estimate and any waiting time, parking congestion, tolls etc. will also be chargeable.


The App is a post-pay app which means that payment for your journey is collected after the journey has been completed. When you book a ride using a credit or debit card there is a £1 pre-authorisation fee which we hold until the journey has ended. This is not debited from your account, the amount is simply held temporarily until the ride is complete. At the end of the ride, the pre-authorisation is released back into your bank account. Naturally, if you cancel your journey before a car is dispatched there is no charge and the £1 pre-authorisation fee will be released within 3-5 working days. The time it takes for the pre-authorisation to be released is dependent on your bank’s policy and is outside of our control. The pre-authorisation is for security purposes and helps ensure a transaction is not fraudulent. You will be charged for a ‘no show’ if the Driver attends the booking and you have not cancelled. If you wish to cancel a booking you will need to call the booking office as we have strict conditions on when you can cancel or not.


Promo codes – From time to time, LeaderCabs will promote the app using promo codes. These promo codes will be advertised as and when they are available. Only one promo code can be used at one time and cannot be used in conjunction with any other offer. Promo codes can only be used for journeys paid by card or cash which has been preregistered in the app. Further information is available at www.LeaderCabs.com


General Conditions


Booking with LeaderCabs


As the customer, it is your responsibility to allow yourself plenty of extra time for time sensitive journeys to take into account unforeseen circumstances including but not limited to cruise ships, football, rush hour, bridge or road closures etc.


If you are booking a journey that requires an onward connection, such as, but not limited to, Airport, Train, Bus,Ferry or Coach, you must allow yourself extra time.


LeaderCabs will not be held responsible for any delays, of any kind, transporting you to your destination. We are unable to control weather/traffic conditions etc. We will, of course, use our best endeavours to get you to your destination as quickly as possible, diversions and severe delays may result in re-calculation of the original quotation and each occurrence will be assessed on an individual basis.


As the customer, it is your responsibility to contact the office if the car you have booked is 10 minutes or more late. This will allow both you and the Company time to understand the problem, assess the seriousness and re plan accordingly. Please bear in mind, like most taxi companies, we use a computer system and there are very rare occasions where there is a computer malfunction. This makes it even more important to communicate with the office.


LeaderCabs will not be liable for any costs relating to any delay in the car arriving.


  1. Definitions and Interpretation


“Account” means a customer account which has been opened by LeaderCabs in respect of a particular Customer and is identified by way of a confidential allocated security number (the “Customer Account Number”).


“Account Services” mean the Services provided by LeaderCabs to an Account Customer, in accordance with clause 4.


“Account Customer” “You” and “Your” means any Customer to which LeaderCabs provides Account Services in respect of a particular Booking and which shall include any representative of the Customer which makes the Booking or uses the Services pursuant to such Booking.


“leaderCabs” means LeaderCabs (Isle of Wight) whose registered office is at 2A East Street, Newport, Isle of Wight, PO30 1JN (or such of its subsidiaries or associated companies, which provides the Services).


“We”, “Our”, “Us” means, i) leaderCabs where the Services are paid for by Account or by Credit or Debit Card and ii) in the case of Cash Services the Driver performing the Services.


“Booking” means a Customer’s request for Services howsoever communicated to us as evidenced by our records.


“Business Day” means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business.


“Cancellation Fee” means a fee payable by the Customer for the cancellation of the Services by the Customer.


“Cash Customer” means a Customer that contracts with the Driver for Services and which elects to pay for the Services by cash, which is collected by a Driver, in accordance with clauses 2.2 and 3.2.


“Cash Services” means Services in respect of which a Driver (as principal) contracts directly with a Cash Customer booked through LeaderCabs acting as disclosed agent for the Driver.


“Contract” means a contract for the provision of Services for Customers i) made by LeaderCabs acting as disclosed agent for the Driver (as principal) for the provision of Cash Services resulting in the Customer entering a direct contract with the Driver and ii) by LeaderCabs for the provision of Services for Customers (a) who maintain an account with LeaderCabs and payment is made directly to LeaderCabs by the Customer, or (b) who pay for Services by credit or debit card and each such Contract shall incorporate these Terms.


“Charges” means our charges (i) shown on our web or other published literature, (ii) for other than Account Bookings referred to in iii), the charge communicated to the person booking the Services, and (iv) for certain Account Bookings, the price will be in accordance with charge rates agreed between LeaderCabs and the Customer.


“Christmas Period” means between 22:00hrs 24th December to 06:00hrs 27th December and 22:00hrs 31st December to 08:00hrs 1st January and 08:00 1st Jan to 23:59 1st January, in any year and subject to time variation.


“Collection Address” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer/ Passengers.


“Credit and Debit Card Services” means Services provided by LeaderCabs to the Customer, and which is paid for by the Customer to LeaderCabs by using a credit or debit card.


“Customer” and “You” means any person(s), firm or company which books Services.


“Driver” means any person who drives a Licensed Passenger Vehicle.


“Goods” means any goods transported by us pursuant to a Contract.


“Minors” mean children of less than 14 years of age.


“Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Licensed Passenger Vehicle. By agreeing to or using the Services each Passenger agrees to be bound by these Terms.


“Passenger Services” means the transportation of Passengers by a Licensed Passenger Vehicle.


“Passenger Vehicle” means any Licensed vehicle used for the carriage of Passengers.


“Price List” means the list maintained by us of our Charges relating to the Services from time to time and a current copy of which can be obtained on request.


“Restricted Street” means any location subject to any parking law or regulation prohibiting any vehicle waiting during prescribed hours.


“Services” means Passenger Services any other services agreed in writing between us and the Customer from time to time.


“Terms” means these terms and conditions, as amended from time to time.


“Vehicle” means a Licensed Passenger Vehicle.


“Waiting Time Charge” means a fee payable by the Customer


“Parking, tolls, Congestion Charge” means a fee payable by the Customer


“Written” means any written communication including email and SMS.